{"id":2551,"date":"2026-07-06T09:35:41","date_gmt":"2026-07-06T09:35:41","guid":{"rendered":"https:\/\/olaacademy.edu.om\/?post_type=etn&p=2551"},"modified":"2026-07-09T05:44:54","modified_gmt":"2026-07-09T05:44:54","slug":"care-college-program","status":"publish","type":"etn","link":"https:\/\/olaacademy.edu.om\/en\/etn\/care-college-program\/","title":{"rendered":"Customer Experience & Service Excellence"},"content":{"rendered":"

\u00a0<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Training Name<\/strong><\/td>\nCustomer Experience & Service Excellence<\/td>\n<\/tr>\n
Training Mode<\/strong><\/td>\nOffline (In-person)<\/td>\n<\/tr>\n
Numbers of hrs.<\/strong><\/td>\n21 Training Hours<\/td>\n<\/tr>\n
Number of Days<\/strong><\/td>\n3 Days<\/td>\n<\/tr>\n
Language<\/strong><\/td>\nArabic & English<\/td>\n<\/tr>\n
Training Details<\/strong><\/td>\nThis program focuses on enhancing customer experience by strengthening communication, service delivery, and relationship-building skills. Participants will learn practical techniques to manage customer interactions effectively across calls, emails, and live chat, while identifying improvement opportunities through customer journey mapping. The training also supports business growth by helping participants identify and define new opportunities for value-added services.<\/td>\n<\/tr>\n
Type of Certificate<\/strong><\/td>\nProfessional Certificate of Completion<\/td>\n<\/tr>\n
Course Objectives<\/strong><\/td>\nStrengthen customer relationships and enhance overall customer experience
Improve Customer Satisfaction Scores CSS through effective communication and engagement
Identify key areas for service improvement and address customer pain points
Enable employees to recognize and define new opportunities that support business growth<\/td>\n<\/tr>\n
What will I gain from this course?<\/strong><\/td>\nApply a structured approach to proactive and positive customer interactions
Communicate with confidence, even in challenging situations
Build instant rapport with customers
Use effective vocal delivery and presentation skills
Apply active listening to drive meaningful, two-way conversations
Implement a consistent and efficient customer service approach
Define standard work practices and prioritize key activities<\/td>\n<\/tr>\n
Target Audience<\/strong><\/td>\nCustomer service teams. 8\u201320 participants per session<\/td>\n<\/tr>\n
Job Opportunities<\/strong><\/td>\nFrontline Roles:<\/strong>
Customer Service Representative, Call Center Agent, Client Relationship Executive, Customer Experience Specialist, Sales & Service Advisor, Frontline Service Staff Retail \/ Operations, Customer Support Coordinator, Account Support Executive<\/p>\n

Management-Level Opportunities:<\/strong>
Customer Service Team Leader, Call Center Supervisor, Customer Experience Manager, Client Relationship Manager, Operations Supervisor Customer Service, Service Quality & Performance Manager<\/td>\n<\/tr>\n

Course Topics & Training Modules<\/strong><\/td>\nModule 1: Preparation<\/strong>
Know your customer
Know products & services
Organizing skills
Standard Day in the Life
Problem solving
Customer journey mapping
Mindset<\/p>\n

Module 2: Initial Contact<\/strong>
Owning customer experience
Voice & body language
Understanding customer expectations – customer baggage
Creating openness<\/p>\n

Module 3: Core Interaction<\/strong>
Active listening
Questioning techniques
Handling upset customers
Promoting products & services
Closing the call<\/p>\n

Module 4: Email & Live Chat<\/strong>
Written communication
Live chat best practices<\/p>\n

Module 5: Closing & Wrap-Up<\/strong>
Recap & reflection
Preparing for continuous improvement<\/p>\n

Module 6: Practical Application<\/strong>
Customer Journey Map presentation
Identifying pain points
Defining improvement opportunities and business growth areas<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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\u0627\u0644\u0645\u062d\u0648\u0631 \u0627\u0644\u0631\u0627\u0628\u0639: \u0627\u0644\u0625\u064a\u0645\u064a\u0644 \u0648\u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629<\/strong>
\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0643\u062a\u0627\u0628\u064a
\u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629<\/p>\n

\u0627\u0644\u0645\u062d\u0648\u0631 \u0627\u0644\u062e\u0627\u0645\u0633: \u0627\u0644\u0625\u0646\u0647\u0627\u0621 \u0648\u0627\u0644\u062e\u062a\u0627\u0645<\/strong>
\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u0627\u0644\u062a\u0623\u0645\u0644
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\u0627\u0644\u0645\u062d\u0648\u0631 \u0627\u0644\u0633\u0627\u062f\u0633: \u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0639\u0645\u0644\u064a<\/strong>
\u0639\u0631\u0636 \u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644
\u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645
\u062a\u0639\u0631\u064a\u0641 \u0641\u0631\u0635 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0648\u0645\u062c\u0627\u0644\u0627\u062a \u0646\u0645\u0648 \u0627\u0644\u0623\u0639\u0645\u0627\u0644<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/p>\n\n\n\n\n\n\n\n
\n

VENUE<\/strong><\/p>\n<\/td>\n

\n

\u0645\u0643\u0627\u0646 \u0627\u0644\u062f\u0648\u0631\u0629 \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629<\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

Important Note:<\/strong><\/p>\n

The Oman Logistics Academy confirms that the training course will be held in one of the training halls at the Intercity Hotel \u2013 Salalah, and trainees will receive special rates if they book at the same hotel.<\/p>\n

For enquiries at OLA: <\/strong><\/p>\n

0096892020195<\/strong><\/p>\n

0096891309495<\/strong><\/p>\n

Email: info@olaacademy.edu.om<\/a> <\/strong><\/p>\n<\/td>\n

\n

\u0645\u0644\u0627\u062d\u0638\u0629 \u0647\u0627\u0645\u0629:<\/strong><\/p>\n

\u062a\u0624\u0643\u062f \u0644\u0643\u0645 We enhance leadership in the logistics sector <\/strong>\u0628\u0623\u0646\u0647 \u0633\u062a\u0642\u0627\u0645 \u0627\u0644\u062f\u0648\u0631\u0629 \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0641\u064a \u0625\u062d\u062f\u0649 \u0627\u0644\u0642\u0627\u0639\u0627\u062a \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0628\u0641\u0646\u062f\u0642 \u0627\u0644\u0625\u0646\u062a\u0631\u0633\u064a\u062a\u064a \u2013 \u0635\u0644\u0627\u0644\u0629 \u060c \u0648\u0633\u0648\u0641 \u064a\u062d\u0635\u0644 \u0627\u0644\u0645\u062a\u062f\u0631\u0628 \u0639\u0644\u0649 \u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0645\u064a\u0632\u0629 \u0641\u064a \u062d\u0627\u0644\u0629 \u0627\u0644\u062d\u062c\u0632 \u0628\u0646\u0641\u0633 \u0627\u0644\u0641\u0646\u062f\u0642<\/p>\n

\u00a0<\/p>\n

\u0644\u0644\u0625\u0633\u062a\u0641\u0633\u0627\u0631 \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644:<\/strong><\/p>\n

0096892020195<\/strong><\/p>\n

0096891309495<\/strong><\/p>\n

Email: info@olaacademy.edu.om<\/a><\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

Intercity Hotel Location \u2013 Salalah<\/strong><\/p>\n

The Intercity Hotel is located in the heart of Salalah, specifically in the Business District (Al Tatweer Street, Salalah, Oman). Its strategic location near government institutions and shopping centers makes it an ideal base for exploring the city. This stylish and modern hotel is 14 km from Salalah International Airport and 3 km from the nearest beach. It is also a 6-minute walk from the modern Sultan Qaboos Mosque.<\/p>\n<\/td>\n

\n

\u0645\u0648\u0642\u0639 \u0627\u0644\u0641\u0646\u062f\u0642 \u0627\u0644\u0625\u0646\u062a\u0631\u0633\u064a\u062a\u064a \u2013 \u0635\u0644\u0627\u0644\u0629<\/strong><\/p>\n

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\n

For inquiries:<\/strong><\/p>\n

Landline: +968 223 0255<\/p>\n

Hotel Manager: +968 7199 7007<\/p>\n

Manager’s Name: Abdul Samad<\/p>\n

Email: abdul.samad@intercityhotel.com<\/a><\/p>\n

Website: www.intercityhotels.com<\/a><\/p>\n<\/td>\n

\n

\u0644\u0644\u062a\u0648\u0627\u0635\u0644:<\/strong><\/p>\n

\u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0623\u0631\u0636\u064a: 009682230255<\/p>\n

\u0631\u0642\u0645 \u0647\u0627\u062a\u0641 \u0645\u062f\u064a\u0631 \u0627\u0644\u0641\u0646\u062f\u0642: 0096871997007<\/p>\n

\u0625\u0633\u0645 \u0627\u0644\u0645\u062f\u064a\u0631 : \u0639\u0628\u062f\u0627\u0644\u0635\u0645\u062f<\/p>\n

\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: abdul.samad@intercityhotel.com<\/a><\/p>\n

\u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a:<\/p>\n

www.intercityhotels.com<\/a><\/p>\n<\/td>\n<\/tr>\n

\n

Note: Please mention “Oman Logistics Academy” to the Hotel Admin when booking accommodation to enjoy the best room rates and other benefits<\/strong><\/p>\n<\/td>\n

\n

\u0645\u0644\u0627\u062d\u0638\u0629: \u064a\u0631\u062c\u0649 \u0630\u0643\u0631 \u0627\u0633\u0645 \u0627\u0644\u0623\u0643\u0627\u062f\u064a\u0645\u064a\u0629 \u0627\u0644\u0639\u0645\u0627\u0646\u064a\u0629 \u0627\u0644\u0644\u0648\u062c\u0633\u062a\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0641\u0646\u062f\u0642 \u0639\u0646\u062f \u062d\u062c\u0632 \u0627\u0644\u0625\u0642\u0627\u0645\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0641\u0636\u0644 \u0623\u0633\u0639\u0627\u0631 \u0627\u0644\u063a\u0631\u0641 \u0648\u0627\u0644\u0645\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/p>\n

\u00a0<\/p>\n\n

\n\n\t\t\n
    \n\t\t\t <\/ul>\n <\/div>","protected":false},"excerpt":{"rendered":"

    \u00a0 Training Name Customer Experience & Service Excellence Training Mode Offline (In-person) Numbers of hrs. 21 Training Hours Number of Days 3 Days Language Arabic & English Training Details This program focuses on enhancing customer experience by strengthening communication, service delivery, and relationship-building skills. Participants will learn practical techniques to manage customer interactions effectively across […]<\/p>\n","protected":false},"author":6,"featured_media":2574,"parent":0,"template":"","etn_category":[47,40,28],"etn_tags":[66],"class_list":["post-2551","etn","type-etn","status-publish","has-post-thumbnail","hentry","etn_category-communication-skills","etn_category-customer-service-training","etn_category-finance","etn_tags-ola_academy","entry","has-media","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/olaacademy.edu.om\/en\/wp-json\/wp\/v2\/etn\/2551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/olaacademy.edu.om\/en\/wp-json\/wp\/v2\/etn"}],"about":[{"href":"https:\/\/olaacademy.edu.om\/en\/wp-json\/wp\/v2\/types\/etn"}],"author":[{"embeddable":true,"href":"https:\/\/olaacademy.edu.om\/en\/wp-json\/wp\/v2\/users\/6"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/olaacademy.edu.om\/en\/wp-json\/wp\/v2\/media\/2574"}],"wp:attachment":[{"href":"https:\/\/olaacademy.edu.om\/en\/wp-json\/wp\/v2\/media?parent=2551"}],"wp:term":[{"taxonomy":"etn_category","embeddable":true,"href":"https:\/\/olaacademy.edu.om\/en\/wp-json\/wp\/v2\/etn_category?post=2551"},{"taxonomy":"etn_tags","embeddable":true,"href":"https:\/\/olaacademy.edu.om\/en\/wp-json\/wp\/v2\/etn_tags?post=2551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}